What is your Returns & Exchange Policy?
1. Refund: We're sorry your order didn't work out! If you are not satisfied with your order, you have 30 days from your delivery date to return your items. The customer is responsible for the return label cost. Please continue reading below for more information about eligible refunds.
2. Exchange: Love it, but need a different size or color? No problem! Exchange requests must be received within 30 days from your delivery date. The customer is responsible for the return label. Please continue reading below for more information about eligible exchanges.
Eligibility For Returns & Exchanges
The returns & exchanges policy applies to all items purchased through our website at Anna-kaci.com. To qualify for a return or exchange, items must be received at our fulfillment center within 30 days of your original order shipment date.
Please note, initiating an exchange on our website or by contacting customer care does not guarantee that an exchange will be possible at the time we process your return. Inventory is not held for exchanges and may sell out before we are able to process your request. To initiate the exchange process, please contact us here.
Items Not Eligible For Refunds
1. Items marked as final sale
2. Free gifts or promotional items with retail value
3. Returns received in damage/worn condition or with fragrances
4. Returns received after 30 days of the original order shipment date.
5. Shipping charges, expect in cases where we made a shipping error.
1. Swimwear: Must be returned with hygienic liner intact. If swimwear is reversible, both liners must be intact to be accepted for a return. Any swimwear received without the hygienic liner (both for reversible swimwear) will not be eligible for a refund.
2. Shoes: Must be returned with original shoe box. Please place the box inside a large packing box. Shoes returned with postage stickers on the original shoe box are non-refundable and will not be eligible for a refund.
3. Non-apparel items: Must be returned with original packaging intact, otherwise they are non-refundable.
When Do I Get My Refund?
If you have already contacted us and sent your package to us, it will normally take around 5-10 business days after arrival for our refund department to process your return & refund. Once your item has been inspected, we will send you an email with all the details regarding your refund. You will be credited the amount stated in the email and it will take 3-5 business days for the amount to appear back on your credit card or the payment method you used to checkout with.
When Do I Get My Exchanged Item?
Once we receive your item and inspected it, we will ship your exchanged item within 2-4 business days. We will send you an email with your new tracking code once your item has been shipped.
How To Refund or Exchange Items Now
Please download, print, fill out, and include the following form in your return package:
If you have any questions, please feel free to contact us and our Customer Care team will get back to you as soon as possible. If you do not see the form, please refresh this page.
*Please note, you must include the return/exchange form when sending items back to us so we can properly process your return or exchange as fast as possible. If you do not include this form, we have no way to properly identify who the item belongs to and what the request is.