Shipping Info

When do you ship?

Orders are shipped Monday – Friday during our operating hours of 9am-5pm.  All orders are shipped within one business day after receiving payment and cleared.

Where do you ship to?

We ship domestically as well as internationally. If you have a question about domestic shipments, or shipments going to Canada, please email sales@alilang.com 

How do you ship?

USPS First Class Mail
USPS First Class International
USPS Priority Mail (for large packages)

Rates to ship?

All orders through our website are free shipping :) with no minimum amount needed to purchase.  

You will be notified once your order has been shipped.  

How to track an order that's been shipped?

If a tracking number is available and an email address was provided at the time of order, you will receive an automated email from either UPS or USPS with your tracking number once the order ships. For all other shipping methods, once the order ships, the order on our website is updated with a tracking number (if available). You can retrieve your order information by logging into your account on the website.

Are the items in stock?

All items are normally held in stock. However we may sometimes run out due to sudden demand, in which case we will notify you and inform you of the date we expect to receive more stock.

If an item goes on back-order, we will ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order. If you would not like to wait for this item to become available, we will be able to send you a full refund for the item.

What are the lead times?

We aim to ship orders within 2 working days for domestic orders and 4 working days for international orders. However this may sometimes be longer due to other circumstances such as order volume and backorders. Also we do have a few special order items that have longer lead times. These lead times are noted on the items page. Larger orders may also take a few extra days to ship out. If you require a faster lead time please email sales@alilang.com

What are the shipping times?

USPS first class mail is about 5 business days. USPS priority mail is 2-3 business days. And USPS Express is 1-2 business days. USPS does delivery on Saturday so if your priority mail shipment goes out on Wednesday you will receive it either Friday or Saturday. If it goes out on Thursday, you will receive it either Saturday or Monday.

Customs, Duties and Taxes for all orders shipping outside of the US

Please be aware with international orders; customs fees, duties, taxes and or brokerage fees may apply. Please check with your local government/customs agent to see if any fees apply.  It is your responsibility to pay any fees that your government may require.

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