Hassle Free Returns & Exchanges

1. Returns: If you are not satisfied with your order, you have 14 days from your delivery date to return your items. Refunds will issued for the amount customers paid for the item(s) excluding any shipping fees if any. The customer is responsible for the return shipping cost. Please read below for eligible refunds.

2. Exchange: Love it, but need a different size or color? No problem! Exchange requests must be received within 14 days from your delivery date. Anna-Kaci will provide you with instructions. You will be eligible for 1 exchange request per item ordered. Upon receiving your return, if your new desired exchange size or color is out of stock, we will reach out to you to let you know. You may pick another variant or opt for a refund.

Please contact us with your order number and the color or size you would like to exchange for to start an exchange.

Eligibility For Returns & Exchanges

The returns & exchanges policy applies to all items purchased through our website at Anna-Kaci.com. To qualify for a return or exchange, your return package to us must be postmarked within 14 days of your delivery date. 

STARTING A RETURN / EXCHANGE

- Contact us at info@anna-kaci.com with your order number and request and we'll be happy to assist you with the next steps!

FREQUENTLY ASKED QUESTIONS (FAQ)

I Received The Wrong Item Or A Damaged Item. What Do I Do?

For any defective items or items sent in the wrong size or color, please contact us immediately within 14 days and we will make sure to make things right and make sure you're taken care of.

When Do I Get My Refund?

If you have already contacted us and sent your package to us, it will normally take around 5 business days after arrival for our returns department to process your return & refund. You will be credited the amount paid excluding any shipping costs and the payment method you used at checkout.

My item did not arrive and was returned to sender. Can I get a refund?

If your package was returned to sender for whatever reason, you will be eligible for a full refund excluding any shipping fees you paid. If you want the item resent, you will be responsible for an extra shipping fee charge. Please contact us regarding this scenario.