Wholesale Frequently Asked Questions (FAQ) – Anna-Kaci

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Wholesale FAQ

Wholesale Frequently Asked Questions

Here at Anna-Kaci, we strive to offer retailers like you the best shopping experience possible through our wholesale program. Below are some of the most commonly asked wholesale questions so you can quickly find your answer. If your question is not listed here, please feel free to contact us and we'll be more than happy to help you!

1. How does the Anna-Kaci wholesale program work?
It is free to become an Anna-Kaci retailer! Simply apply to the wholesale application and we'll get back to you within 3-5 business days. Once approved, you'll have a direct wholesale account with us where you can use to purchase our clothing at a wholesale pricing.

2. What are your lead and ship times?
All wholesale orders will be shipping within 11-14 days. After your order has been shipped, you will receive a notification with your tracking code(s) and it will take approximately 3-4 business days for the package to arrive.

3. How much will I be charged for shipping?
We're proud to be offering the lowest shipping costs around with only 7% of your order total applied at checkout as the shipping cost. This shipping % charge is subject to change at any time without notice.

4. Where do you ship from?
As of the 4th quarter of 2021, we're currently shipping orders both from our U.S & China due to global supply chain shortages, courier delays, increased inflation, and high demand for the holiday season. This allows us to still offer the best wholesale & shipping price for our retailers. We're proud to announce that our lead times, shipping times, and shipping costs are still the same regardless of where you order is being shipped from.

 5. Do you have minimums? What are your case sizes?
We have no order or quantity minimums. We use open sizing on our wholesale items. For example, this means if you just 1 red dress in size small, you will be able to simply add 1 red dress in size small to your cart and purchase it at the wholesale price.

 6. How do I pay for my order? Do you have net terms?
All wholesale orders purchase amounts will be due at checkout where we accept Visa, American Express, MasterCard, Paypal, Apple Pay, and Google Pay. We do not offer net terms at this time.

 7. Do you charge sales tax?
Sales tax is not charged for wholesale orders to eligible business retailers with a valid resale certificate which is why we ask for proof of the certificate before you apply.

8. Is your entire catalog on your website available for wholesale? I do not see a cheaper wholesale price for some items. What does this mean?
Currently not all of our items on our retail website is available for wholesale. If you log into your wholesale account with us, you will see that only items available for wholesale will have its MSRP price crossed out and a discounted wholesale price listed. If you see an item without a discount wholesale price and you would like to purchase it for wholesale, please feel free to contact us and we'll be happy help you out.

9. How do I start a return? 
Anna-Kaci wholesale returns are subject to our wholesale return policy. We allow returns on every retailer's first order only. Retailers have 14 days from the date they receive their complete order to contact Anna-Kaci to request a return. Retailers are responsible for the return shipping costs for the return. Once we receive your returned items, the refund amount will exclude any shipping charges for the order.

10. How do I start an exchange?
Anna-Kaci wholesale exchanges are subject to our wholesale exchange policy. Item exchanges are allowed for damaged or defective items only. Retailers must contact us and request for an exchange for a damaged item within 14 days after receiving their order. Images of the damaged item must be provided for the exchange request to be honored. Anna-Kaci will cover the return shipping and exchange shipping cost. The exchange item will be the same color and size as the original defective item unless the item is no longer in stock. If the exchanged item is no longer in stock, an exchange for a different color or size for the same item can be made. 

11. How do I check my order status? 
You can check the status of your order by logging into your account here. You will also receive email notifications when you first place your order and when your order has shipped along with the tracking code.

12. Can I cancel or modify my order?
Once an order has been placed, you have 24 hours to contact us if you would like to modify your order. After 24 hours, we will not be able to make any adjustments. If your order has been processed and shipped, then we will be unable to cancel your order for you.

13. What payment types are accepted?
We accept Visa, American Express, MasterCard, Paypal, Apple Pay, and Google Pay.

14. Do you charge sales tax?
We are thereby required by state law to collect sales tax on any order shipped to your state if taxes are applicable. If you have any further questions or concerns, please contact your state Department of Revenue.

15. What should I do if I am missing an item in my delivered package?
Not to worry! If you are missing an item, please contact us with your name, order number, and the name of the item that is missing. Our customer care team will help you resolve the issue as fast as possible.

16. I would like to exchange my item for a different color or size. How do I do this?
If you need an exchange, please contact us and we will be happy to assist you with your request.

17. Is your entire catalog on your website available for wholesale?
Unfortunately at this time we are not able to process orders over the phone. However, if you are having trouble placing your order, please contact us and our customer care team will be happy to assist you.

18. Do you support retailers outside of the United States?
Yes we support retailers in the UK, Canada, Australia, Spain, and France. We may reach out for additional information for your application if you are a retailer based outside of the U.S.

19. Is a reseller ID required?
Yes we require proper reseller credentials for the state where your business is located. We will not accept retailers or process orders from retailers with invalid or expired credentials.

20. Do I have to sell your items at your listed MSRP?
You may list your sale price at any price you like but it must not be less than 50% of our listed MSRP price.

21. Do your products come with tags or packaging?
Each item will come with our Anna-Kaci branded labels, Anna-Kaci branded hang tags, and Anna-Kaci branded poly bags. You are free to remove the branded material and add your own once you receive your shipment. We do not take requests to remove labels and tags for orders.

22. Do you offer custom labeling?
We do not offer custom labeling at this time.

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